A: All new orders placed with the EU Store will ship from our new warehouse in Hungary.
A: Some titles are available with different language game sleeves, please see the product page for further information.
A: We are currently only stocking our Limited Editions, Special Editions and associated Merchandise for newly announced Pre-Orders.
Previously announced Pre-Orders will remain on our UK store as well as all Standard/ Deluxe Editions.
A: As current consoles are now region free, all products will work on any region machine.Customers should note that if there is any DLC (download content) this is region locked, and you should ensure that you have the same game region game cartridge/ disc as your console to ensure compatibility.
A: You can choose the language of the game sleeve on the product page, this may affect whether it’s PEGI rated, USK rated or ACB rated.
A: You can pay by inputting your card details as normal, regrettably at this time we cannot support other payment methods.
A: Yes, full payment will be taken as soon as checkout is complete.
A: You will pay all applicable taxes at the time of purchase, there should be no further fees applicable.
A: Shipping should take 2 to 5 working days depending on which country you’re in. This timeframe is not guaranteed and is expected to extend in busy periods.
A: At present our team based in the UK will still be able to answer support on behalf of our EU team. Please contact email@example.com for any order/ store enquiries.
A: All EU countries should place their order through the EU store as this will streamline the delivery of your order as tax is taken upfront. Should you wish you can still order through the UK store.
A: Please reach out to us at firstname.lastname@example.org before returning your order.
Your return will ship to:
Reef Entertainment Kft
BÉCSI ÚT 30
A: Once you have created a new account, email our support team email@example.com with your account details to have your points transferred.
A: If you have already placed an order, your order will ship from the UK Store. All future orders placed through our EU Store will ship from our new warehouse in Hungary.
A: Yes, unfortunately we cannot copy over your account to the new website.
A: We are currently shipping with DPD, you will receive an order confirmation that will provide your courier (DPD) and the tracking information.
A. Orders are only shipped out once all of the items ordered are available to be shipped. That means that any item you order with your preorder will be reserved for you and shipped out once your preorder is available. If you would like to receive non-preorder items as soon as possible, we ask that you place those items in a separate order.